Metro Bank customers see red after IT glitch empties accounts

Common problems reported by Metro Bank customers included unauthorised overdrafts and duplicate payments. Photograph: Matthew Horwood/Getty Images

Metro Bank customers have spoken of their distress after an IT glitch left them unable to make payments and in some cases plunged their accounts into the red.

While the bank said it had fixed the “short delay affecting inbound and outbound payments”, hours later customers were still complaining about problems, including duplicate payments and seeing an unexpected “minus balance”.