People love talking to AI—some, a bit too much. And according to contract workers for Meta, who review people’s interactions with the company’s chatbots to improve their artificial intelligence, people are a bit too willing to share personal, private information, including their real names, phone numbers, and email addresses, with Meta’s AI.
Business Insider spoke with four contract workers whom Meta hires through Alignerr and Scale AI–owned Outlier, two platforms that enlist human reviewers to help train AI, and the contractors noted that “unredacted personal data was more common for the Meta projects they worked on” compared with similar projects for other clients in Silicon Valley. And according to those contractors, many users on Meta’s various platforms such as Facebook and Instagram were sharing highly personal details. Users would talk to Meta’s AI as if they were speaking with friends, or even romantic partners, sending selfies and even “explicit photos.”
