Metro Mayor Steve Rotheram has said things must change on the city region's 'broken, fragmented transport network', while Merseyrail said it is 'working hard' to modernise its ticket systems.
The city region mayor and rail network were responding to social media discussions about the ticketing system currently in use on the Merseyrail the wider public transport network.
The discussion was started by ECHO reporter - and regular Merseyrail user - Liam Thorp, who posted an image of a long queue outside St Michaels station this morning.
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The image highlighted issues that have been regularly raised about the complicated and outdated ticketing system used across much of our region's public transport network.
Unlike in other cities, passengers do not have the option of simply tapping their debit/credit cards to pay for journeys - and only a select number of ticket types can be used to tap and go.
It means that for many people, the only option is to queue at the station - and potentially miss your train.
A large number of people joined in the discussion with their own frustrations at the system in place and hopes for improvements.
The Liverpool Wanderer twitter account said: "The Merseyrail network is fairly compact and segregated from the rest of the national network. Surely it wouldn't take an enormous amount of money."
Simeon Scheuber-Rush said: "Tap and go, more ticket machines and e-ticket barcodes all long overdue."
Rachel McCann said the issue is not just with the Merseyrail network but across public transport, adding: "Not just for the trains but buses as well.
"Why we can't have a tap and go across all transport infrastructure in Merseyside like the Transport For London system I don't know.
"There's not much I like about London but that system just works."
Others raised the issue of buying tickets with third party organisations like the trainline, where currently you must print out tickets from staffed booking offices for them to be valid on the Merseyrail network.
Speaking about this point, Martin Gruffydd said: "Why not accept E tickets purchasable through trainline? It defeats the object of using trainline if you still have to que At ticket machines to collect tickets. Even worse when there are no ticket offices or machines available."
Rob Sawyer agreed, adding: "Hi Merseyrail, if traveling on just about every other rail franchise/area, the e-ticket would be downloadable to your phone via an app (Trainline, Northern etc) . Why different on Merseyrail?
"Collecting an online-purchased ticket from a staffed ticket desk defeats the point."
Responding to the various criticisms and points raised, Merseyrail's commercial director, Suzanne Grant said: "We know that a growing number of passengers want to buy tickets online and we have been working hard with the Liverpool City Region Combined Authority to modernise our retail offer.
"Last year platform validators were installed across the Merseyrail network, meaning Merseyrail season tickets can now be purchased online and downloaded via validators at stations.
"We are committed to working with the Liverpool City Region Combined Authority to secure funding that will allow us to continue to modernise our retail offer, making more tickets available digitally.”
Responding to the image of the queue at the station, Metro Mayor Steve Rotheram tweeted: "Another symptom of our broken, fragmented transport network.
"The London-style system I'm trying to build isn't just about making transport cheaper and more reliable, it's about simplifying ticketing too. We should be able to tap and go whether on a bus, train or ferry."
Last week it was announced that Mayor Rotheram would be moving to bring the city region's bus network back into public control via a franchising model.
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