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The Guardian - US
The Guardian - US
Technology
Varsha Bansal

Meet the AI workers who tell their friends and family to stay away from AI

an illustration of a person sitting in front of a computer screen
AI workers said they distrust the models they work on because of a consistent emphasis on rapid turnaround time at the expense of quality. Illustration: Rita Liu/The Guardian

Krista Pawloski remembers the single defining moment that shaped her opinion on the ethics of artificial intelligence. As an AI worker on Amazon Mechanical Turk – a marketplace that allows companies to hire workers to perform tasks like entering data or matching an AI prompt with its output – Pawloski spends her time moderating and assessing the quality of AI-generated text, images and videos, as well as some factchecking.

Roughly two years ago, while working from home at her dining room table, she took up a job designating tweets as racist or not. When she was presented with a tweet that read “Listen to that mooncricket sing”, she almost clicked on the “no” button before deciding to check the meaning of the word “mooncricket”, which, to her surprise, was a racial slur against Black Americans.

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