Litter picking, feeding the homeless and providing a defibrillator to save lives is all part of the job for Laura Wilder, who is thought to be the youngest ever female McDonald’s franchisee in the UK. Laura said since taking over the McDonald's Fishponds branch, she has tried to put the local community at the heart of everything she does.
Serving 45,000 customers every month is no easy feat and Laura said with her team of 120 staff, it’s about making sure her customers have a great experience. A year ago, the branch had received negative complaints on Google reviews, which resulted in it being one of the lowest rated branches in Bristol.
Laura, 31, said: “We have focused on building a positive relationship with our community, I genuinely want to be part of the community and we recognised early on that litter was the number one complaint.” So shortly after taking over, she employed a litter picker who completes two litter pick walks daily, not only around McDonald's but around the wider Fishponds area.
