McDonald's has apologised to a disabled man who was denied access to a toilet at one of their Cardiff branches. The man, who has Crohn's disease and uses a stoma bag, told a security guard he had a disability but was told 'you're not disabled'.
Sam, 31, from Bristol, was diagnosed with the stomach condition nearly 20 years ago and in that time has had to use a stoma bag for nearly seven of those years. He was on a night out in Cardiff with his husband and his friends when he entered the Queen Street branch of McDonald's at around 4.30am on April 24.
Sam said: "I noticed that the accessible toilet was barricaded, restricting the access and stopping vulnerable people from being able to use it. When I politely asked the security guard on duty to use the toilet - as I have my own radar key - I was told 'no'. I explained that I had my own key, I have a disability and I need to use the toilet. He replied saying 'You’re not disabled' and asked for my blue badge, which isn't possible as that was in my car."
