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The Guardian - UK
The Guardian - UK
Comment
Jonathan Bouquet

May I have a word about raising an ‘incident’ in the case of a broken TV

TV-free: the National Trust’s Tregerthen Cliffs near Zennor in Cornwall.
Quiet spot: the National Trust’s Tregerthen Cliff near Zennor in Cornwall. Photograph: John Keates/Alamy

Having just returned from a very relaxing sojourn in Cornwall, staying in a National Trust cottage, I really should have no grounds for complaint, and yet... A couple of niggles.

You’re not a holiday-maker if you stay in a NT property, you’re a “supporter”. Heaven knows what that means exactly. And then there was the broken television. Sound, but no picture. What we basically had was a defunct set. Even I could work that one out. The issue of the broken TV was put to the NT rep, who said she would “raise an incident”.

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