Imagine leaving your accident-damaged car at an authorised service centre expecting it back in a few weeks — only for it to remain there for nearly 10 years.
That's exactly what happened to Neeraj Gupta, whose Maruti Ertiga has remained at an authorised Maruti Suzuki dealership in Madhya Pradesh since 2016. Now, as reported by the Times of India, the Madhya Pradesh State Consumer Disputes Redressal Commission has dismissed the dealer's appeal and upheld an order directing it to compensate the customer, saying there was no evidence that the vehicle had ever been repaired.
