Martin Lewis is urging more than 100,000 energy customers to check if they received £60 compensation from their former energy supplier if they switched during 2020/21. Ofgem announced on Wednesday that E.On Next, Octopus and Good Energy have paid £8 million over compensation failures after lengthy delays in producing final bills to customers when they switched suppliers.
The consumer champion told listeners on BBC Radio 5 Live that the energy watchdog said the three suppliers either missed or delayed compensation payouts that were due when they did not provide a final bill within six weeks, as required when a customer switches to another provider.
Under rules brought in by the energy regulator in May 2020, customers are entitled to a £30 payment each if a final bill is not produced in six weeks, with a further £30 due if the compensation is not provided within another 10 working days.
