Martin Lewis has shared essential advice for anyone unable to get through to the Future Pension Centre to buy missing National Insurance (NI) years in order to boost their State Pension entitlement. The UK Government recently extended the deadline from April 5 to July 31 due to a surge in demand for the service and has frozen the prices of each year.
During the final episode of the current series of The Martin Lewis Money Show Live, the award-winning financial guru explained who needs to contact the Future Pension Centre and who should get in touch with the Pension Service. He also shared a quick checklist for anyone considering buying NI years after Brian got in touch with the programme to say he couldn’t get through on the phone to the Department for Work and Pensions (DWP).
Brian said: “Since your show on pension contribution top ups, my wife has been trying to get through to the Pensions team. The line normally cuts off after going through various menus, beyond frustrating!” Martin told viewers that Brian was just “one of many, many people who got in touch with exactly the same thing”.
He said: “For those aged 45-70 it’s very important that you check this out because this is your last chance to top up National Insurance years for 2006 to 2016. The crucial thing to know is that the deadline was going to be the end of the current tax year but because so many people are doing it, they’ve extended the deadline until the 31st of July.”
But he added that the situation on the phone lines is a “real problem” and explained how he spoke to the DWP before the show about it. He told the live audience in Liverpool and viewers at home a few tips to help them get through on the phone and top up their State Pension.
Martin said: “First of all, let’s try and get some of the people out of the queue who don’t need to be in it. You should only be in the queue for that service if you’re looking at years from 2006 onwards and you know that you’re not getting your full State Pension. If you haven’t done those things then check online first whether you have any gaps and check what your State Pension projection is.”
Full details on how to do that are at the bottom of this article.
Martin also had some disappointing news for anyone trying to buy NI years prior to 2006. He explained: “If you’re trying to buy years before 2006, you can’t, it’s gone, so don’t block the phone lines for that.”
He also said that if you are of State Pension age and you’ve done all the things on his quick checklist, and want to know if it’s worth it for you, then the Future Pension Centre phone line is the right one - they can be reached on 0800 731 0175. He added that if you are already at State Pension age, then you should call the Pension Service - they can be reached on 0800 731 7898.
Martin said DWP told him there are no ‘good hours’ to call as lines are ‘completely clogged’ but they are putting in more resources to cope with demand for the service. But reminded viewers that they have until the end of July, so there’s no need to panic.
He also said DWP agreed that after Easter, “they will come up with a solution that I can tell people if you’re not getting through what you do then”.
Earlier this week, Pensions Minister Laura Trott MP also confirmed that “additional resource” has been assigned to the Future Pension Service. Ms Trott said: “In light of recent unprecedented high demand, additional resources have been assigned to the Future Pension Service.” She added that the level of staffing is kept under constant review.
Step-by-step guide to boosting State Pension payments
Here is a five-step guide for men born after April 5, 1951, and women born after 5 April 1953, to help them decide whether it’s worth making up any missed years before they are lost forever.
Step 1: Check your State Pension record
There are several reasons for having a gap in your NI record - from a career break or taking time out to raise a family, to caring for elderly relations, living and working abroad, earning a low income or being self-employed and not paying contributions, again because of a low income.
The danger of gaps is that you don’t accrue enough qualifying years to receive a full State Pension. Britons typically need at least 10 years of NI contributions to receive anything at all and at least 35 years to receive the maximum amount, which currently stands at £9,600 a year for those retiring after 6 April 2016 and will rise to £10,600 from April.
It does not need to be 35 consecutive years, but you must have hit that target over the course of your working life to receive the full entitlement.
If you are not at State Pension age, simply check your NI contribution record by logging onto the State Pension forecast calculator, which you can access through your Government Gateway here.
You will receive a State Pension summary outlining what year you are entitled to receive a State Pension with a guide on the amount you will receive weekly, monthly and per year (without factoring in inflation) according to your current and projected contribution level.
The summary also outlines how much you would receive if you continued to contribute and what steps you need to take to improve the forecast if there are any shortfalls. For those who are already at State Pension age, they can simply check their National Insurance record for any incomplete years since 2006.
Step 2: Assess whether filling any NI gaps makes sense
Your State Pension Summary will clearly state how many years of contributions you already have, how many you have left to contribute before you retire and the number of years in which you did not contribute enough.
These will be marked as ‘Year is not full’ with guidance on how much you need to pay in voluntary contributions for each year by April 5.
Whether you need to pay up depends on factors such as how many more years you plan to work. Those aged 45 and over who are close to retirement age and won’t have enough time to achieve 35 qualifying years to receive the full New Sate Pension may be more inclined to top up, while someone close to retirement and in poor health might not feel it is worth it.
For younger people, it may not be worth the expense of filling the gaps as they will hit the 35-year contribution target anyway over the course of their life through work or NI credits. For them, it would be taking a real risk to buy now unless they are sure they won't make them up later, for example, because they live overseas.
Which years you have missed is also key:
- If you have gaps between the 2006/07 and the 2016/2017 tax years, these will no longer be available to buy back after midnight on April 5, so prioritise them first. After that the number of extra years that can be filled drops down to the last six tax years, which gives you more time to plug missed years between April 2017 and today.
- Ultimately, any potential gain from buying voluntary NI contributions will be wiped out if your health is poor and you are unlikely to live long enough to benefit - with the breakeven point for buying back one year to make financial sense three years after you start claiming your State Pension.
There are also other complexities to consider:
- If you are a higher earner, it might not be worth topping up your NI record as it could tip you into a higher tax bracket when you receive your State Pension income taking you longer to break even on voluntary top ups.
Step 3: Get bespoke advice before making a decision
Calculating whether to top up can be confusing and ultimately there is no point paying for more years than you need because you won’t get that money back.
The best solution is to call the UK Government’s Future Pension Service on 0800 731 0175 to double check how many years you can buy and whether voluntary contributions will add to your State Pension. Those who have already reached retirement age must contact the Pension Service on 0800 731 0469.
What you might find when you chat to a government pension expert is that you have more years built up than you realise as you can also build up NI years for free by acquiring tax credits.
Scenarios that can potentially earn NI credits include:
- Being a parent or guardian registered for child benefit for a child under 12
- Being on Statutory Sick Pay
- Looking for work
- Fostering a child or caring for a sick or disabled person
- Being on jury service
- Being on maternity, paternity or adoption pay
- Being wrongly imprisoned
While there are certain stipulations for each scenario, NI credits can often be automatically applied, so it is always wise to put in a manual claim if they are not on your record. Your advisor can chat through this with you and offer guidance for your unique situation and whether buying a missing year will actually give your eventual state pension a bump up.
Step 4: Calculate the cost of topping up
For most people the cost to make up a full year by April 5 is:
- £824.20 for gaps between 2006/07 to 2019/20
- £795.60 for gaps between 2020/21
- £800.80 for gaps between 2021/22
This rate of NI contribution is known as Class 3.
However, people pay different rates depending on their situation. While those in full employment pay Class 1 NI contributions which are based on earnings and automatically deducted by their employer, the self-employed pay Class 2 and 4 based on their taxable profits and those living abroad pay Class 2.
Class 2 is considerably cheaper at about £160 for one year than Class 3, so when you consider that one qualifying year of NI adds about £275 a year or £5.29 a week to your State Pension for the rest of your life - it's easy to see the value of buying back those missed years.
For someone who was living abroad during their missed year, they need to download and complete HM Revenue and Customs (HMRC) CF83 form and send it to the address on the form.
To qualify for Class 2 NI contributions, you will need to prove you lived in the UK for at least three years in a row or paid NI contributions for at least three years before you left the UK and give the names and addresses of the employers you worked for during your time overseas.
Meanwhile, for those who have retired abroad, they must pay Class 3 NI rates for any missed years - find out more about this on GOV.UK here.
Step 5: Making the payment
Once you have decided how many years to top up and which ones exactly, contact HMRC to find out the cost and how to get the 18-digit reference number you need to actually make a payment and ensure the sum is recorded on your NI record. This number can be given to you over the phone or sent by post but allow at least two weeks for this to come through by mail.
Once you have the 18-digit number, paying for the missed years can be done by online bank transfer, from a bank at your bank or building society or by cheque to HMRC.
Full details on plugging gaps in your NI record can be found on GOV.UK here.
To keep up to date with the latest State Pension news, join our Money Saving Scotland Facebook page here, follow us on Twitter @Record_Money, or subscribe to our newsletter which goes out Monday to Friday - sign up here.
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