Consumer champion Martin Lewis issued a warning to holidaymakers over travel insurance after hearing a viewer's heartbreaking story.
The Money Saving Expert talked about the subject on This Morning and said there was something many people did not know. Viewer Rita had emailed in to say her travel insurance had not paid money she was owed.
Rita's son died shortly after booking a holiday to Tenerfife, forcing her to cancel her holiday. Having followed "all proper procedures", Rita said she had not received the money back.
