Energy companies face "robust enforcement action" if they are found to have treated consumers unfairly when increasing direct debit payments, MSPs have been told.
A "very invasive" review is under way into the way energy companies use direct debits, officials from energy regulator Ofgem told a Holyrood committee today.
It follows concerns raised by Martin Lewis’ Money Saving Expert website, which said at least 30 per cent of customers with British Gas, Octopus Energy and Shell Energy had their direct debits increased by 100 per cent.
