MoneySavingExpert.com (MSE) has said that UK mobile phone operators should be forced to make their rules around data roaming in the EU clearer. The group, founded by Martin Lewis, has called on telecoms regulator Ofcom and the UK Government to tighten the rules after some post-Brexit consumer protections expired.
In a new report, MSE warned that because a range of legal obligations for operators around roaming ended on June 30 this year, firms no longer have to send customers a text message with pricing details when they begin roaming, operate a monthly cap on data roaming fees, or provide protections against inadvertent roaming.
Some of the UK’s biggest networks have reintroduced data roaming charges in Europe after the UK left the EU. Martin Lewis said the mobile operators could not be trusted to self-regulate as some had promised not to reintroduce roaming fees post-Brexit but had now done so, and called on the UK Government and regulators to step in.
