It’s a situation that has gone viral for all the wrong reasons. A guest at the AC Hotel Kansas City found herself in a heated, expletive-filled confrontation with a receptionist or hotel manager after her prepaid reservation was canceled. The customer, Anna, then created a new account on Instagram (ballerinacappuccina3385) to document the saga. The videos of the confrontation have since racked up over 3 million views, where it seems Anna was just asking for a receipt.
The tension reached a breaking point when the receptionist, identified in the posts as “Catherine,” repeatedly refused to provide a receipt and eventually ordered Anna to “Get the f— out of my lobby.” The most-viewed clip featured only the most aggressive section of the argument. Anna noted in the caption, “Amazing hospitality from Marriott.” The entire video also includes the receptionist calling security on Anna.
