The Ernakulam District Consumer Disputes Redressal Commission has directed an electronic and home appliances giant and one of its authorised service centres to pay a customer a compensation of ₹1 lakh for failure to get a refrigerator repaired in time.
The Commission comprising D.B. Binu, president, and members, including V. Ramachandran and Sreevidhia T.N., issued the verdict on a petition filed by S. Joseph of North Vazhakkala against the manufacturer and its service centre at Palarivattom. The petitioner on January 16, 2019, had raised a service request for repairing an out-of-warranty refrigerator with the company, which assigned it to an authorised service centre at Palarivattom.
The service issue remained unresolved for around 25 days, causing significant inconvenience and mental distress to the complainant’s family. The lack of a functioning refrigerator particularly affected the family’s daily routine and posed health risk to the petitioner’s elderly parents who required refrigeration for their diabetes medicines.
