Passengers at Manchester Airport have taken to social media to vent their frustration after reportedly facing long queues and bagging issues amid what they described as "absolute carnage". One furious traveller described the scenes as "hell on earth".
Customers have said they are "upset, anxious and frustrated as they face huge queues at check-in desks as well as long waits for luggage in arrivals. A number of people have posted of their frustration on social media, with Martin Daniels tweeting a picture of a queue for check-in and saying he didn't 'think he would make his flight'.
Bryan Elwick also posted a video of a crowded check-in hall and said the queue 'was almost down to the railway station'. At around 5.20am, Marion Wolstenholme tweeted: "Chaos @manairport this morning. Almost 2 hours queuing to drop of case & still no end in sight."
Ozzy Hamid described the situation as 'carnage' in a tweet posted at around 6am. He wrote: "Absolute carnage once again at @manairport. Security queues and no staff to help, flight leaves in 40 minutes."
Mhari Oakes said at around 6.15am: "Hell on earth this morning @manairport - avoid it like the plague!!! Absolute and complete chaos. No check in staff."
At 5.15am, Sarah Thompson said: "T2 Manchester Airport security lanes are long. 40 minutes and counting. Definitely need a 3 hour check-in this time of day @manairport."
Kev Lowes tweeted a picture of a huge queue at around 6.30am and said: "@manairport 2 hours to get through bag drop and security at T2 ( and only because we were ushered through as it was final call for a 0650 flight ) Staff great. Organisation an absolute shambles and beyond a joke. Worst pre flight experience I have ever had."
Adam Thomas said he waited four hours for luggage to come through in arrivals. He tweeted pictures of passengers sitting on the floor as they waited this morning, as reported by Manchester Evening News.
This follows weeks of issues for travellers at the airport caused by staff shortages. Bosses have said the hub is 'on the road to recovery', though passengers are still being asked to arrive three hours before their flight.
Last weekend, a spokesperson for the airport apologised to passengers facing long waits in baggage reclaim. "After a very damaging two years, our whole operation is facing resourcing challenges at present, including many of the third parties operating on our site, such as baggage handling agents", the statement said.
"We and our partners, including airlines and baggage handling agents, are actively recruiting for hundreds of roles and in the meantime we will continue to work together to ensure processes are running as efficiently as they can, and to mitigate staffing challenges as far as possible."
on Tuesday morning, a Manchester Airport spokesperson said: "We apologise to any passengers whose experience at Manchester Airport this morning was not how they would like it to be. As we continue to recover from the pandemic, we continue to advise customers there may be some times when security queues are longer than usual, which is why we advise people to arrive three hours before their flights.
"On Tuesday morning, while the vast majority of people passed through security in under 30 minutes, waiting times peaked at around one hour in one of our terminals for a brief period of time, and we are sorry for any inconvenience caused. By 7am, security queues in all three terminals had improved significantly, and were as low as 15 minutes in the best case.
"We are also aware some passengers reported delays when checking in with their airline, and collecting baggage on their return. All parts of the aviation sector are experiencing challenges linked to the rapid recovery from the pandemic and we are working hard with all our partners, including handling agents, airlines and others to deliver the best possible service we can in the circumstances."
