A man and his family who moved into a new build on a street called Albatross Drive have been left with a home plagued with problems - including mould, leaking windows and an unfinished roof. The family paid £345,000 for the house but when they moved in in December they found decorators finishing the house as they arrived.
While an albatross was originally an omen of good luck, having an albatross around your neck is a phrase that means being lumbered with a curse you can never get rid of.
The new homeowner said: "From the start, it's been awful. The house was sold to us for £345,000 and it wasn't even finished. When we got the keys we turned up and there were decorators still working on it.
"The next day was the same and since then we've found so many more issues. We found mould in the hallway, the windows aren't sealed, the roof isn't finished and it's just generally low-quality work around the whole house. We didn't even have any skirting boards when we first moved in.
Living in a 'new build nightmare' (Image: GrimsbyLive/Donna Clifford)
"We've lived here two months now and I just feel like nobody has done anything to address the problem." There is also nowhere in the house to olumb in a washing machine, reports GrimsbyLive.
"It's just really frustrating. It's not a cheap house, nor is it old and still nothing is being done, it's a living nightmare. On top of that, It's taken nearly eight weeks for me to even be given a meeting with them, it shouldn't take this long to get something sorted."
Albatross Drive is said to be unfinished with mould, brickwork and roofing all being an issue (Image: GrimsbyLive/Donna Clifford)
He added: "I feel like they've just pushed this sale through even though the house isn't finished, I've got kids and a dog, but they can't even play in the garden because there's no turf on the grass. Even if there was, the fence is too high off the ground so the dog can easily get through to my neighbour's garden.
"It's all the things that I never thought would be an issue that seem to have become one."
There are numerous problems with the house (Image: GrimsbyLive/Donna Clifford)
Persimmon Homes has apologised for the issues and endeavoured to fix any problems with the property. A Persimmon spokesperson said: “Our customer care team has been liaising closely with the customer to resolve some outstanding issues which will be completed shortly. We want every customer to receive exceptional service at each stage of the buying process, both before and after moving into their new home.
"We are sorry when customers feel they have not received this level of service and always look to resolve any issues as soon as possible. In 2022 Persimmon achieved a HBF 5-star rating for the first time, meaning that over 90% of customers would recommend us to a friend, demonstrating our continued investment in customer service.”
