A 44-year-old man from Kerala, who said his marriage had been delayed as he struggled to become financially independent, approached a matrimonial website in the hope of finding a suitable match. He later paid ₹5,800 for a three-month package after initially seeing an advertisement suggesting that the service was free.
The man told the Kasaragod District Consumer Disputes Redressal Commission that several people showed interest through the platform, but some later told him that they had already got married. He also complained that messages appearing in his chat box could not be opened as expected.
