A man with cerebral palsy said he was left feeling "anxious and scared" after his experience at a Liverpool hotel.
Historian and academic Dr Michael Riordan had come to Liverpool at the weekend from his home in Edinburgh to visit family and have some meetings. He booked a two night stay at The Printworks Hotel in Renshaw Street.
Dr Riordan said he arrived at the hotel late on Friday night and tried to check in. He was told he needed identification to do this, which he didn't have and was unaware was needed and he questioned why this was required.