A district consumer commission in Andhra Pradesh has held a bus operator responsible for deficiency in service after a passenger missed his Bengaluru-Delhi flight because the bus took a different route and arrived several hours late.
In an order dated August 17, the District Consumer Disputes Redressal Commission, Kurnool, directed Greenline Travels to pay the passenger Rs 73,000 for replacement travel and accommodation expenses, mental agony and litigation costs.
