A man exposed how he and his travel companions were left stranded outside in the rain at 3 AM after the lockbox code for their Airbnb rental was changed without notice. Airbnb’s customer service was allegedly completely unhelpful, taking at least 18 hours to offer any help at all.
Taking to his X page (formerly known as Twitter) in the early hours of Sunday morning (June 10), Brandon Li, a co-founder of the medical researcher’s platform for patients, Power, posted a lengthy thread about his Airbnb horror story.
Airbnb is an online marketplace that connects people looking to rent out their homes with those seeking short-term accommodations.
