A man had a bizarre argument with a McDonald's manager in the middle of a drive-thru after the restaurant refused to serve him a singular slice of cheese. Musician Louis Wright was left empty handed after attempting to purchase a McPlant vegan burger without vegan cheese and a separate slice of cheese by itself in another box.
Staff refused to serve him the solitary slice as it went "against the whole vegan thing," with the manager telling him that he could "get into a lot of trouble" or even fired if Louis added normal cheese to the 100% vegan burger and told people about it. Despite Louis' insistence that he just wanted a slice of cheese, staff stood their ground, leading him to label their stance as "f***ing stupid".
Louis was left baffled by the bizarre incident, having previously been refused service for the same order a couple of nights earlier, before he went back and filmed the saga in full. Get the latest news from WalesOnline sent straight to your inbox for free by signing up to our newsletters.
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He has since uploaded the argument to TikTok, where it has been viewed more than 10 million times. In the viral clip, Louis explains: "Basically two nights ago we went to McDonald's I wanted a McPlant but I wanted normal cheese on it. They wouldn't serve it with the normal cheese. I get it, allergies, so I asked for it separately in a box. They wouldn't give me the cheese, they refused to serve me the cheese, so I'm back for vengeance out of pure spite."
The video, which has also received over one and a half million likes, shows him pulling up at the drive-thru and ordering a medium McPlant meal. He adds: "On the McPlant, could I have normal cheese instead of vegan cheese please?," but is told by the server that the restaurant "can't do that as it goes against the whole vegan thing."
Having anticipated the employee's response he asks if he can have the burger with no cheese, as well as a separate slice of cheese. He is surprised to hear her approve the order, leading him to ask rhetorically: "Was it that hard?". However, this was only the start of his "nightmare" ordeal.
After his order was put through, another member of staff came out to Louis' car and told him that he "can't do that" as he'd ordered a vegan product. The baffled customer protested: "I just want want it in a separate box, I'll pay for a whole cheeseburger," but was again refused service.
"So you can't serve me a cheeseburger as well, without the bun?" he asked. "I'm having the McPlant, no cheese, then I'll have a cheeseburger, with nothing except for the cheese in a box. I'll pay full cheeseburger price. I just want a cheeseburger, no bun, no nothing except for the cheese."
After his protestations, the manager of the restaurant was brought out to speak to Louis. The TikToker revealed that he had previously spoken to the same manager after his initial attempt to order the slice of cheese a few days earlier, and he was not happy with his antics.
"I'm not going to sell it to you," said the manager, to which Louis replied "You're not going to sell me a piece of cheese?". He continued "No, because you're going to put it in the burger".
"I'm allowed to do that," said Louis. "That's not for you to say, whether I can put the cheese in my burger or not. I just want a piece of cheese separately. You can't determine where I'm going to put it."
"You can complain to the head office if you'd like," replied the manager. "They'll tell you the same thing. You can't put normal cheese in the burger. If you put it in there and then plaster it all over social media saying look what we've done, it's me that gets fired. I've got a wife and kids. I'm not getting fired over a slice of cheese.
Astounded at the ridiculousness of the conversation he was having, Louis remarked: "I could go home and put a brick in it and bite it and say 'look, I found a brick in my burger'. That's completely up to me to do. I just want a slice of cheese dude." After being left empty-handed for a second time, he added: "What a stupid f***ng reason. He wouldn't serve me cheese in case I put it in my burger. He served me cheese bites, I bought cheese bites! I'm going to put them up my f***ing a** for all he cares. Mission two failed."
However, this bizarre story does have a happy ending, as after going back to the restaurant for a third time and speaking to an employee who had watched his previous TikTok video, he finally got his hands on what he was wanting, a McPlant and a single slice of cheese in a separate box, leading to celebrations and a long-awaited bite into the burger.
It wasn't just Louis who was left baffled by the events at the drive-thru, however, with thousands of people leaving comments on the viral video. The vast majority couldn't believe how seriously the restaurant took the order, describing the staff's insistence as "very strange" and "overly dramatic".
How is it any of their business what you do with your food?," asked one. "You even said you'd pay the full price of a cheeseburger! For a SLICE of cheese!" Another added: "It's almost like vegetarians don't exist," while a third asked: "Why are they gatekeeping this cheese? Who hurt them?"
Others called into question the restaurant's logic, with one asking: "So if I order a McPlant burger, am I not allowed to order a Big Mac for a friend, just in case I eat meat and put cheese in my burger?". One user wrote: "I guess you can't be vegetarian at a McDonald's then, it's vegan or nothing," while another baffled viewer asked: "Am I lost? They are acting like they are selling something illegal? What in the world?"
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