A man was shocked to find urine in the toilet, as well as a wine bottle and a "white substance" on tables when he checked into his hotel room.
After spending a few days in Scotland, Nick Botha and his wife were travelling back to their home in Woking, Surrey. They decided to break the journey up and booked a night at the four star Mercure in Haydock on Christmas Day (December 25).
The couple paid £74 for the room for the night. However, when Nick opened the door, he found the room had not been cleaned.
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Nick always films a 'walk through' of his hotel room for his YouTube channel whenever he stays in one. He recorded a video of his Haydock room but was taken by surprise by what he saw.
There appeared to be urine in the toilet, an unfinished bottle on a bedside table and what looks like a white powder on the desk. Towels and paper were discarded across the room, while there were free shot vouchers on the bedside table.
Nick told the ECHO : "It was Christmas Day. Me and my wife had gone up to Scotland for a few days, but we stopped off in Haydock on the way home. We checked in with our two little dogs.
"As I always do, I take a video of the room we stay in. To my surprise as I opened the door, I saw pee in the toilet, I thought ‘this isn’t right’.
"The towels were used and I was surprised. I thought that a four star hotel would be a lot cleaner.
"I went into the bedroom area, I saw there was alcohol in one corner and I realised this room was not clean. When I turned around, there was this white substance all along the table and a tube next to it. I picked up the tube-thing and white powder fell out. You could put two and two together."
Nick raised the issue with reception staff, who apologised and said their log showed the room had been cleaned. Staff then moved Nick and his wife into a different room.
He added: " We paid £74 for that room. We thought it was pretty well priced. It was a four-star hotel and visually - from the front when we arrived - it looked very nice. From the bar area, it was quite a nice setting.
"We didn’t expect to find a dirty room with a bottle of drunk alcohol and what appeared to be a powder of some sort that was used on the table."
However, once Nick and his wife were moved to a new room, they had dinner, slept and left in the morning to continue their journey down south.
A spokesperson for the hotel told the ECHO they are aware of the incident. They said Nick and his wife were checked into the room in error and were moved to a new room as soon as staff became aware of the issue, after which the couple had a comfortable stay.
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