A TikTok user named Lillian Phan (@lillianphan) shared a video about her stay at a Best Western hotel in Miami Beach, where she says she paid for a room and a resort fee but received almost none of the services she expected. Phan, a mom of four, says the air conditioning in her room did not work. On top of that, she says she received no housekeeping at all during her stay.
“I ain’t received no service in my room. None,” she says in the TikTok video. “My floor ain’t swept, beds ain’t made, no new towels, nothing.” Phan also says she was not told about the broken AC before she checked in, which made the whole experience even more frustrating, especially since she had her children with her.
