A majority of air travellers who flew out of Delhi using Digi Yatra, the biometric boarding system that helps in processing passengers at select airports, did so unknowingly or were compelled to use it. A relatively small number of people signed up for the system knowing the benefits it offered. Moreover, a significant share also said that they had not signed up for the service and always took the normal queue.
These conclusions are based on a survey conducted by LocalCircles on its online portal. The portal received 21,000 responses from citizens who flew out of Delhi airport in the last six months. Over 60% of the respondents were men and the rest were women. Only Indian citizens who were registered with LocalCircles were allowed to participate in the survey, which was published on January 27.
