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The Guardian - AU

World

Josh Taylor

Major Commonwealth Bank outage prevents some customers from accessing accounts

Commonwealth Bank CommBank CBA

Commonwealth Bank app on mobile phone screen — Commonwealth Bank customers reported access to their CommBank accounts was down, with Netbank app suffering an outage. Photograph: Pavlo Gonchar/SOPA Images/REX/Shutterstock

Commonwealth Bank suffered a major outage on Monday, with customers unable to access their accounts, including transfers and payments, for several hours.

Customers reported not being able to check their account balances or transfer funds in the Netbank app and some said they were unable to make purchases. Credit cards appeared unaffected at the time of reporting.

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