M&S have apologised after a mum was left “bursting” for the loo as she claimed their staff refused to let her use the toilet, despite being a customer.
Sue Smith visited the York M&S store for an early mother’s day treat of tea and cake last Sunday.
However, she tried to use the toilet as the branch was shutting down but was left “fuming” after she was told it was store policy not to let anyone use them after the tannoy had sounded.
