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The Guardian - UK

Business

Anna Tims

LV= insurance is ignoring us while our house literally falls apart

LV=’s sign promising 'Looking after what you love', with the word love replaced by a heart. — A sign showing LV=’s promise, which sounds hollow after years waiting for action after a subsidence claim. Photograph: Graham Hunt/Alamy

LV= General Insurance is forcing a family with three young children to live in a collapsing home because of cost-cutting and delays.

We lodged a claim for subsidence damage to our extension and conservatory in 2023. Instead of authorising the repairs recommended by independent experts, LV= has spent years stalling and proposing inadequate, superficial patching methods.

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