An Edinburgh hotel has apologised after a customer left a seething review calling it the 'worst experience'.
The Scotsman Hotel boasts a four-star service in the heart of Edinburgh with guests praising its location, cleanliness, service and value.
While many take to Tripadvisor to rate the 'stunning rooms' and 'amazing service', one recent guest wasn't as impressed after their girlfriend had straighten her hair in the corridor. The Scotsman Hotel rapidly replied and said they were 'terribly sorry'.
