Get all your news in one place.
100’s of premium titles.
One app.
Start reading
Edinburgh Live
Edinburgh Live
National
Sian Traynor

Luxury Edinburgh hotel apologises after guest hits out at 'foul' smelling room

A luxury Edinburgh hotel has apologised after a guest was left furious at their 'foul' smelling room.

Known for it's premium service and elegant rooms, The Balmoral hotel on Princes Street has been frequented by many celebrities and high-class guests over the years, with most leaving behind five-star reviews.

However, staff at the hotel were forced to apologise earlier this month after a guest made a number of complaints about the quality of their stay.

READ MORE - Edinburgh drivers hit with hour-long delays as roadworks cause second day of chaos

Leaving a one-star-review on popular platform TripAdvisor, the guest had shared how they had booked a room for two nights in September, but had been unhappy with their stay.

Explaining their reasons for the review, the guest shared that they had needed to change rooms on the second night due to a "foul smell" coming from the air vents.

Describing their new room as a "complete mess", the guest said:

"We were here for two nights but on the second night had to change our room because of some very foul smell from the air conditioning vents (room no 246.)

"To add to the discomfort, we are put to a room which was connected to two other adjoining rooms. This room is a complete mess (room no 200.)

"After paying so much, one gets to experience this ! This is really sad .People, Beware ! You might end up in one such ugly rooms or with rooms with foul smelling AC ducts in this so called beautiful high end hotel of Balmoral, Edinburgh."

Responding to the review, The Balmoral was quick to apologise, and said the cause of the smell had been down to "technical issues."

They replied: "Thank you for taking the time to feedback following your stay with us. I am sorry however, you have left feeling disappointed following your time with us.

"From time to time, we are faced with technical issues in rooms that are unable to be resolve immediately so we would endeavour to offer an alternative option for our guests. I do apologise that you were unhappy with the second room option provided."

READ MORE:

We tried driving an Edinburgh Tram and there is more to it than meets the eye

Edinburgh motorist films queue 'for miles' on busy road due to weekend closure

Edinburgh activists cover Waitrose aisle in milk as shoppers watch on

Elderly West Lothian dog searching for forever home where she can 'go for naps'

Family demand refund after 'holiday from hell' saw dirty rooms and sewage smells

Sign up to read this article
Read news from 100’s of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.