Sophie Morgan said she "landed at Heathrow with a bang" after finding her chair had been "damaged".
The Loose Women star slammed British Airways on her Instagram account, sharing a video of the damaged chair and telling her 57,700 followers about her ordeal. While furious over the incident, the airline added insult to injury as Sophie was left with little choice but to sit in an aisle chair that was "not safe."
As she watched the airport workers trying to take her £8,000 wheelchair apart, Sophie said that she was so shocked "she couldn't speak." The 37-year-old said: "These untrained people were pulling my £5,000 chair and £3,000 attachment to pieces in front of me." She added: "I can't speak, I'm really shaken."
