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The Guardian - UK
The Guardian - UK
Business
Kalyeena Makortoff and Mabel Banfield-Nwachi

Online banking problems prompt MPs’ concern amid UK branch closures

Lloyds Halifax Nationwide Bank of Scotland TSB Internet Barclays
A woman uses the Lloyds bank app on a mobile phone
Lloyds said on Friday: ‘We know some of our customers are having issues. We’re sorry for this, and we’re working to have everything back to normal.’ Photograph: True Images/Alamy

Thousands of UK bank customers were struggling to access their accounts on Friday, prompting concerns among MPs as lenders continue to close branches in a wider push towards digital banking.

The IT failures meant customers of TSB, Nationwide, First Direct and Lloyds Banking Group – including its Lloyds, Halifax and Bank of Scotland brands – were struggling to log into online bank accounts or suffering from payment delays.

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