Mobile customers using Lloyds, Bank of Scotland, and Halifax banking apps have reported being able to see other users’ transactions on their accounts.
Customers of Lloyds Banking Group – which owns all three brands – flagged the apparent technical glitch on Thursday morning.
It is not thought that users were able to see information such as account numbers or names attached to payments.
Lloyds confirmed the issue on X, writing to a concerned customer: “Hi. Sorry about this. We are now aware some customers are having issues with viewing transactions & balances right now. Bear with us as we fix this.”
In a subsequent update on the platform, the bank said: “This morning, we incorrectly showed transaction information from some accounts to other customers in Internet Banking and the mobile app. We're sorry this happened. This issue was quickly identified and resolved.
“We can assure you that nobody had access to your accounts. We're currently reviewing what happened to ensure this cannot occur again. Protecting our customers’ personal information and account security remains our priority.”
A woman in Scotland told the BBC that she was able to see the transactions of six different users over a 20-minute period.
These included benefit payments from the Department of Work and Pensions (DWP), which use National Insurance numbers of recipients as the payment reference.
Writing online, one X user said: “When I log into my acc, I can see transactions that are not mine. whn I go in the acc I can see other people’s bank account details payments. If I log out and back in, the details change to someone else.”
Another wrote: “Yes! Two different peoples account transactions on Lloyds current account app on two separate occasions this morning. My balance correct though. Reverted back to normal afterwards. Very worrying.”
Several users flagged issues after concerns were raised by Martin Lewis on his X account. One told the money expert: “They are saying this was just a technical glitch but we could see multiple customer transactions – this included where they work, their wages, payments they were making to schools, money they were transferring to other people with full names.”
A Lloyds Banking Group spokesperson said: “We’re sorry that some customers experienced an issue viewing transactions in the app for a short time this morning. The issue was quickly resolved and we’re looking into what happened.”
