Liverpool John Lennon Airport (LJLA) is one of the best big airports in the UK for supporting disabled people, according to a new report.
The UK's Civil Aviation Authority (CAA) criticised "an unacceptable level of service to disabled people and passengers with reduced mobility" at airports in its interim airport accessibility report, released on Tuesday, December 13. But the report, which assessed the performance of 16 of the country's largest airports, singled out LJLA and East Midlands airports for praise.
It was "particularly impressed" by the two airports' efforts "to enhance the customer service aspect of their assistance services, despite the challenges of the summer." Urging other airports to follow their example, the report said: "We noted how Liverpool has implemented a new process which allows assistance passengers to request support for only the parts of the passenger journey they need, for example boarding aircraft."
