Ruby Watson moved to Cardiff Bay for a fresh start, wanting somewhere she could feel safe and happy in. But instead, she claimed, "I'm living in hell."
The 43-year-old has lived in Cogan House for nearly 18 months, in which time she claimed she had endured foul living conditions that had left her and her eight-year-old son traumatised and fearing for their safety. The apartment block she calls home was completed only in 2016 as part of a redevelopment of Cardiff Bay, but she claimed that living in the building had pushed her to the edge.
She also felt like there had been a complete lack of support and care from Trivallis, the housing association which own the apartment block. Bosses from the organisation have insisted, however, that they take people's complaints very seriously and work hard to fix any problems that are reported. You can get more Cardiff news and other story updates by subscribing to our newsletters here.
