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The Conversation
The Conversation
Shiri Melumad, Associate Professor of Marketing, University of Pennsylvania

Learning with AI falls short compared to old-fashioned web search

The work of seeking and synthesizing information can improve understanding of it compared to reading a summary. Tom Werner/DigitalVision via Getty Images

Since the release of ChatGPT in late 2022, millions of people have started using large language models to access knowledge. And it’s easy to understand their appeal: Ask a question, get a polished synthesis and move on – it feels like effortless learning.

However, a new paper I co-authored offers experimental evidence that this ease may come at a cost: When people rely on large language models to summarize information on a topic for them, they tend to develop shallower knowledge about it compared to learning through a standard Google search.

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