Good morning. During a panel session at Fortune’s Future of Finance event last week in New York City, KC McClure, CFO of Accenture, and Tracy Kerrins, senior EVP and head of technology at Wells Fargo, shared their perspectives on how AI is changing the business world.
With Accenture, a global professional services company, McClure discussed being in the “unique position” to assist clients in implementing technology while also using it internally. For example, a treasury AI platform “helped us identify $600 million of idle cash to put to better use,” said McClure, adding that Accenture has used predictive analytics tools to forecast revenue for years, and now those will be augmented with generative AI. (The firm is also looking to use GenAI to help with controllership.)
“Everybody closes their books every month and every quarter; that doesn't sound so exciting,” she said. “But we're able to free up tens of thousands of hours, annually, based on using GenAI.” Another important aspect of the process is capital allocation, McClure said. “I think that's really where we collaborate with my technology partners in terms of approaching the different use cases," she said.
But AI requires massive data sets. How should companies approach processing and organizing those?
“All companies really need to be focused on their digital core,” and evaluating data readiness is key, McClure continued. Some of the firm’s clients have a solid digital core, and they're getting ready to move quickly. Meanwhile, others are now "just really reckoning with the fact that they need to really focus more on their data," she said.
Wells Fargo has long been focussed on its data, said Kerrins, describing her employer as "an AI-heavy shop."
“Good data in equals good data out; bad data in equals bad data out,” Kerrins added. Wells Fargo uses some of this data for models to evaluate risk governance, such as compliance with regulatory measures, and AI ethics—which requires constant reevaluation.
“As you add additional information to the model, are the decisions coming out of that model changing in a way that you don't agree with, or that weren't originally approved?" Kerrins noted. "You have to course correct."
With financial services as one of the world’s most heavily regulated industries, Kerrins told me that Wells Fargo's approach to GenAI means “we have a lot of extra scrutiny that we've put on it." The firm has established a generative AI council that includes Kerrins and team members from legal, risk, and compliance. “We also evaluate these cases themselves, so not just the data."
Looking closer at the C-suite, when it comes to clients who are CFOs, Accenture's McClure added that "there's no question" AI and GenAI are "transformative." It's not a question of if they're deployed, but when. “It's figuring out 'How do I get started, and where do I go?’”
You can watch a video of the complete panel session here.
Sheryl Estrada
sheryl.estrada@fortune.com
