The mum of a "kind and caring" young woman has spoken of her agony after her daughter was crushed to death by a wardrobe in the Adelphi Hotel - which is under investigation.
Chloe Haynes, 21, was found dead in her room at the Britannia run hotel by her friend in the early hours of September 10. Her mum, 49-year-old Nicola Williams, said she is determined to find "every detail" of how the "petite and beautiful" daughter she nicknamed "birdy" lost her life in such a tragic way.
Chloe, who had a twin brother and three other siblings, travelled to Liverpool from Hafan y Mor Haven Holiday Park in Pwllheli, North Wales, where she worked, for a night out. She was sharing a room at the city centre hotel with her colleague, who found her body and raised the alarm.
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Miss Williams, from Wrexham, told the ECHO: "Chloe left Pwllheli around 7.40pm and they went to the Adelphi, there was some sort of engagement party or something. By midnight, she had been drinking shots and so on and she was a bit drunk, so her friend has taken her back to the hotel to sleep it off, and then he's gone back out.
"It seems she has got up out of the bed confused, not knowing where she is, and she's opened the door of the wardrobe maybe thinking it is the toilet or the door to go back out of the room. It was a big, old, heavy wardrobe and it's fallen on her and crushed her windpipe."
Miss Williams said Chloe's friend returned to the room in the early hours of the morning and was confronted with the horrific scene. She said he shouted to get help and two men from other rooms came to help lift the wardrobe off Chloe, but it was too late to save her life.
It was those three men who were initially questioned over Chloe's death by police, before being released with no further action taken when the circumstances became clear. Merseyside Police have confirmed her death is being treated as "accidental".
Speaking about her loss, Miss Williams said: "She loved animals, she had a little dog called Archie she was obsessed with. There are so many photos of them together.
"My little nickname for her was birdy. She was so petite and little, and when she ate she was like a little bird. She was quiet, she was somebody who didn't speak unless it needed saying.
"But in the last 12 months she was coming out of her shell, she was gaining her confidence and she had a wide circle of friends. She was kind and caring and she seemed to connect with gay men, and that was how she met the friend she went to Liverpool with."
Miss Williams said her daughter was enjoying her job waitressing in the holiday park, which also provided her accommodation as well, and was "living her best life".
She said: "She was planning to do her driving lessons and she had saved up a little bit of money for that, and she wanted to go abroad on holiday with her friends. She was just doing all the things that any 21-year-old would do.
"She was beautiful, but she had struggled with confidence about herself so she didn't really know how beautiful she was and that made her beautiful on the inside as well. She was very kind."
Miss Williams says she is determined to find out how the incident happened.
She said: "I need to know, as a mum I need to know every detail. I don't know how long she was under there before she died, and we have been told somebody heard a noise from the room around 3am but didn't report it.
"I just cannot believe my daughter is never coming home because of a wardrobe, for the sake of maybe two screws in a wall. Every year I take a picture of all my children on the couch in their Christmas outfits, and now there will be someone missing."
A spokesman for Liverpool Council said: "Liverpool City Council can confirm that its Environmental Health department is working with Merseyside Police on an ongoing investigation into the events surrounding a death at the Adelphi Hotel."
Britannia Hotels, which operates the Adelphi, has been contacted for comment.
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