A family of four were told they owed nearly £1m to EDF for a year’s electricity and had £80,000 taken by direct debit, despite telling the company it was clearly incorrect.
The payment, which put Richard Baron and his family more than £75,000 over their overdraft limit, was refunded by their bank’s fraud team before any serious damage was done. However, after cancelling their direct debit, they were put on a higher tariff with the energy provider.
