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The Guardian - UK
The Guardian - UK
Business
Sarah Butler

John Lewis drops ‘never knowingly undersold’ pledge

Customers outside John Lewis in Kingston upon Thames in 2020
John Lewis will invest £500m in lowering prices to offer customers ‘everyday quality and value’.
Photograph: Ker Robertson/Getty Images

John Lewis is ditching its “never knowingly undersold” price match pledge after almost a century, saying it has lost relevance at a time when it faces stiff competition from online retailers such as Amazon.

The staff-owned department store chain said it had made the decision to retire the well-known slogan this summer because its price promise did not apply to online-only retailers, and shoppers were increasingly buying online.

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