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Fortune

Eleanor Pringle

Jamie Dimon: No bank branch closed without my OK after rival boasted of stealing JPMorgan's leases and customers

Jamie Dimon JPMorgan Vernon Hill Chase United States JPMorgan Chase

Jamie Dimon, chief executive officer of JPMorgan Chase (Credit: Nathan Laine—Bloomberg/Getty Images)

When Jamie Dimon was backstage at a conference and heard a competitor crowing about taking on old JPMorgan branch leases and stealing the customers, he vowed it would never happen again.

That's why the CEO of America's biggest bank, at one point, decided to personally rubber-stamp or veto every branch closure to ensure the institution didn't lose any more customers to rivals.

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