In March I bought some clothes from the website of the US clothing brand J Crew, spending £260 on an order with free delivery. I returned four tops because I was disappointed with the quality of the fabric, and I expected a refund of £141.
However, today I received an email that said I was being charged $50 (£41) for the return, which is essentially the cost of one top. This was not made clear to me at any point during checkout or I would not have gone ahead with the purchase.
