Holly Willoughby was heartbroken by a caller's tearful apology on This Morning.
The 41-year-old fronted Wednesday's edition of ITV's flagship daytime programme with presenting partner, Phillip Schofield. They were joined by agony aunt, Deidre Sanders, for a viewer phone in feature.
Deidre was issuing advice to callers for how to say sorry in the aftermath of Will Smith's apology for slapping Chris Rock at the Oscars ceremony. However, the hosts were taken aback when a caller named Isla phoned in and said she wanted to apologise to her family for being disabled.