Alice Beer has issued advice to anyone returning a parcel to ASOS.
The consumer champion appeared on today's edition of This Morning as the UK faces a cost-of-living crisis. She was responding to viewers struggling to get their money back from companies.
The first request was from a caller named Carys, who was entitled to a £40 refund from ASOS. Carys had followed the required steps to return her parcel, but was "aggravated" when she didn't get her money back.
