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Windows Central
Windows Central
Technology
Jez Corden

“It was horrifying”: Xbox sources say Microsoft is finally working to fix its abysmal hacked‑account support after years of user nightmares

Microsoft Xbox
Xbox Support pages on an Xbox dashboard background.

Here's something that I've been investigating for years at this point: Xbox's support services.

One of my personal nightmares as a heavy Microsoft ecosystem user is the prospect of somehow losing my account. I have decades of memories stored in OneDrive, important and crucial documents from everything relating to taxes to medical services. I have thousands of dollars invested in Xbox digital games, movies, and TV shows, and an archive of projects and art work I've built up since I was literally a child — all stored for a hefty annual Microsoft 365 fee.

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