‘In normal times you’d know what flights you were handling at the start of the day. Now you can’t, because it’s carnage. Doing the day shift’s not too bad, but on a late or night shift, people are getting hammered … nothing’s going to plan, the planes are all coming in late – you don’t really have time to take on food, or take a break.
I’ve worked at Gatwick for 20 years. But with so many new people we’re having to train them over again on how to lift things without breaking their backs. Everything takes twice the time – and everything is time-focused at an airport.
