‘It literally puts us into fight or flight mode’: Miami woman says Walmart is making a major change to its stores. Here’s why it’ll give shoppers ‘anxiety’

Commercial interior design is about so much more than creating a functional space. It’s about creating an environment that encourages commerce.

Much of this is simply about making customers relaxed, comfortable, and ideally more likely to spend money. But is there a darker side to commercial interior design? Can businesses change their environment in ways that make people uncomfortable with the intention of boosting revenue?