A tenant has accused a housing association of "fobbing people off" after her ceiling collapsed for the fifth time.
Cherokee Pilkington has said her ceiling first came down in her north London flat just months after she moved in to the property in Caister House, Islington.
Water leaks have been causing problems with her kitchen ceiling since 2007, she said.
The latest incident happened two days before Christmas, when one of Ms Pilkington's friends was visiting her home.
The 48-year-old told the BBC: "I heard an almighty crash and realised it had come down," moments after she had been in the room.
"I feel numb; it's just been going on for so long," she explained. "I'm tired of letting the same people in and out, in and out."
Ms Pilkington has claimed her housing association Hyde has not fully fixed the issues.
She explained: "I have no confidence they'll fix it this time… Hyde are fobbing people off. They don't care.
"Before, I took care of myself but now it's not me. I don't feel like I'm living.”
The tenant said Hyde sent a surveyor and a plumber to look at the issue and the kitchen ceiling was re-boarded and plastered - until it collapsed again.
Ms Pilkington believes water is coming in from a patio above her kitchen, adding every time a repair team is sent out following a ceiling collapse, they think they have "found the leak and fixed it, but they hadn't".
At one point Hyde offered to rehome Ms Pilkington but she said the offer was retracted once repairs were carried out.
She has now reached out to her councillor and instructed a solicitor to write to Hyde.
The Islington resident said she has been staying in bed because “I can’t deal with it”.
A spokesperson for Hyde said: "We're sorry for the problems our customer had with her roof. We visited her home immediately to make things safe and to clean up.
"We've kept in touch with our customer since, and will be visiting again on 16 January to carry out further inspections.
"Heavy rainfall and leaves from other customers' gardens above this home have caused the leaks we've identified.
"We work with our customers to remind them of the need to clear their gardens to stop this happening again."
