Thousands of Uber Eats users across the United States and United Kingdom found themselves staring at error screens on Friday, 20 February 2026, as the food delivery app ground to a halt. The disruption hit across multiple fronts simultaneously—customers could not place orders, could not log in, and could not get any help from the platform's in-app customer support bot, leaving them with no channel to raise complaints.
Uber Eats experienced a possible outage on Friday, with thousands of users reporting issues. More than 3,500 users had reported problems with the platform as of 10:45 am PST, according to Downdetector, which tracks outages by collecting status reports from multiple sources. Most users reporting issues said they were experiencing problems specifically with the app.
