Twilio Inc. (TWLO) operates a cloud communications platform that enables developers to build and operate customer engagement within software applications. Recently, the company deepened its relationship with Amazon Web Services (AWS) to inject predictive Artificial Intelligence (AI) capabilities into TWLO’s newly-launched Customer AI, which might enhance its customer engagement.
On the other hand, the company’s second-quarter revenue forecast came below expectations, likely due to slowing demand for cloud services. TWLO expects second-quarter revenue between $980 million to $990 million, compared with the analysts’ estimate of $1.05 billion. Moreover, in line with the tech layoffs earlier this year, TWLO reported laying off about 17% of roles and closing some offices.
